PARLAY SENSE · HELP & POLICIES
Delete your account
Request deletion of your Parlay Sense account and its associated data, in the app or by email.
You do not need to reinstall the app to request deletion. Send a request to [email protected] with the subject Delete my Parlay Sense account. Include the account email address and, if possible, send from that address.
Delete from the app
- Open Account & privacy using the account icon.
- If you want a copy first, choose Download my data and prepare your export.
- Open Delete account, then Check deletion availability.
- Sign out and back in if asked. Deletion requires a sign-in within the last five minutes.
- Type DELETE and choose Permanently delete account.
Deletion is permanent and cannot be undone through the app. Wait for the confirmation. If the connection fails and the result is uncertain, contact support before creating another account.
Request deletion without the app
Email the request above. We may verify that you control the account before deleting it; we will not ask for your password or sign-in codes. If you no longer have access to the account email, tell us so we can discuss another reasonable verification method. No payment or phone call is required. We will confirm completion or explain any verification step or lawful retention exception. Verified email requests are normally completed within seven days. If we need more time, we will explain why and provide an expected completion date within the applicable legal response period.
Email a deletion request →If the button does not open your email app, compose an email manually to [email protected].
What is deleted
Deletion removes your sign-in account and linked active records: saved research and game-day targets, draft/saved/tracked parlays, ticket-import receipts and temporary scan results, optional usage preferences and events, reliability and private-performance records, request counters and account access roles.
What may remain, and why
- Existing restricted database backups expire under the current rolling seven-day backup plan. Active account deletion does not rewrite those backup snapshots.
- OpenAI may retain submitted image content under its API abuse-monitoring policy, generally up to 30 days, with policy exceptions. Our server does not store raw ticket images.
- Limited support/security records may remain when needed to document your request or meet a legal obligation, dispute or security investigation. We explain applicable exceptions when responding.
- Shared sports statistics and non-identifying aggregate information are not your account data.
- Original photos, copies you exported, and device-only demo/tutorial preferences remain on devices or destinations you control. An email deletion request cannot remotely erase these copies.
For full details, see our Privacy policy and retention information.
Remove some data without deleting the account
Remove supported saved selections in their app sections. Where Usage insights is offered, turning it off deletes previous usage events. To request removal of other specific information, email support and describe what you want removed.